Tailored For Every Stage
Select the Right Maintenance Tier for Your Website
Whether you operate a portfolio site, a lead-generation platform, a high-volume e-commerce store, or a bespoke web application, we have a specialized maintenance SLA for you.
Small Businesses & Portfolios
Brochure & Blogging
Ideal for freelance portfolios, local service providers, and static or basic WordPress sites.
₹
4,000
/ month
Billed monthly (min. 6 months)
Key Inclusions
- 3 – 5 Hours included support/month
- 120-min uptime checks (Email alerts)
- Monthly updates & security scans
- Weekly backups with 14-day retention
- 1 hr / month minor content edits
- Basic SSL & PHP version management
- 8 working hrs critical SLA response
- Monthly performance & speed report
Mid-Sized & B2B Firms
Dynamic & Lead-Gen
For active B2B & corporate sites relying on contact forms, CRM sync, and dynamic lead flow.
₹
8,500
/ month
Billed monthly (min. 6 months)
Key Inclusions
- 6 – 10 Hours included support/month
- 60-min uptime checks (Email + SMS)
- Fortnightly updates & form testing
- Daily backups with 30-day retention
- Staging environment updates via Git
- 2 hrs / month minor content updates
- 4 working hrs critical SLA response
- GA4 & Conversion tracking audits
Most Popular
Stores Where Downtime = Lost Revenue
E-Commerce
WooCommerce, Shopify, and Magento stores requiring constant checkout audits and daily protection.
₹
15,000
/ month
Billed monthly (min. 6 months)
Key Inclusions
- 12 – 15 Hours included support/month
- 45-min uptime checks (Email, SMS & WhatsApp)
- Weekly checkout funnel & mock purchase testing
- Daily security scans & vulnerability checks
- Daily + pre-update snapshots (30d retention)
- Priority malware cleanup included within hours
- 2 working hrs critical SLA response
- Emergency after-hours support included (critical)
Large Corporates & SaaS
Framework-Built
Custom web apps and dashboards on Laravel, Node.js, React, Next.js, and complex stacks.
₹
30,000
/ month
Billed monthly (min. 6 months)
Key Inclusions
- 15 – 25 Hours (capped) support/month
- 45-min multi-channel alerts & status page
- CI/CD pipeline upkeep & git deployment flows
- Sentry error tracking & continuous log review
- Weekly npm/composer dependency audits
- Quarterly load testing & cloud DR reviews
- 2 working hrs critical SLA response
- Emergency after-hours support included (critical)
Full Transparency
Website Maintenance Task Matrix
Compare every granular service item across our 4 maintenance tiers as detailed in our service level agreement.
| S.No | Task | Task Description | Brochure & Blogging ₹4,000 / mo | Dynamic & Lead-Gen ₹8,500 / mo | E-Commerce ₹15,000 / mo | Framework-Built ₹30,000 / mo |
|---|---|---|---|---|---|---|
| - | Recommended For | Target business profile & architecture | Small businesses, freelance portfolios, local service providers (static sites / basic WordPress) | Mid-sized & B2B businesses relying on the site for leads or dynamic content | WooCommerce, Shopify, Magento stores where downtime = lost revenue | Large corporates, SaaS, custom dashboards on Laravel, Node.js, React etc. |
| 1. Uptime, Core Infrastructure & Performance | ||||||
| 1 | Uptime Monitoring | 24/7 automated monitoring with alerts. Human response happens during working hours (see Terms). | 120-min checks; email alerts | 60-min checks; email + SMS alerts | 45-min checks; email + SMS/WhatsApp alerts | 45-min checks; multi-channel alerts; status page |
| 2 | System / Platform Updates | WordPress core, theme & plugin updates with visual check; Shopify app audit & pruning; Bootstrap/JS library patches; cross-browser checks (Chrome, Safari, Edge, Firefox). | Monthly | Fortnightly | Weekly | Per release cycle + monthly patching |
| 3 | Security | Firewall configuration, malware scanning, spam cleanup, HTTPS/SSL, third-party script vulnerability checks. | Weekly scan | Weekly scan | Daily scan | Daily scan + dependency vulnerability scan |
| 4 | Performance Optimisation | Database optimisation, image compression, page-speed monitoring, caching adjustments. | Monthly | Monthly | Fortnightly | Fortnightly + load review |
| 5 | Form & Link Testing | Contact forms (incl. captcha, CRM integrations) and broken-link sweep (404 / 301 redirects). | Monthly | Fortnightly | Weekly | Weekly |
| 6 | Checkout Funnel Testing | Simulated mock purchases: payment gateways, shipping calculators, coupon engines. | — | — | Weekly | Weekly (where applicable) |
| 7 | API & Integration Audits | Monitoring of third-party APIs and webhooks (incl. chatbot). Varies by website. | Monthly | Monthly | Fortnightly | Weekly |
| 2. Backups, Staging, Cloud & Hosting | ||||||
| 8 | Backups | Automated server/cloud backups; rollback checkpoints if no version control. | Weekly; 14-day retention | Daily; 30-day retention | Daily + pre-update snapshot; 30-day retention | Daily + pre-deploy snapshot; 30-day off-site retention |
| 9 | Staging Environment & Version Control | Staging/production pipelines via Git; plugin & gateway updates tested on staging first. | Add-on (on request) | Included | Included | Included |
| 10 | Infrastructure Management | Server resource monitoring (CPU, RAM, disk I/O), SSL renewals, PHP/Node version upgrades. | Basic (SSL, PHP version) | Included | Included + resource monitoring | Full monitoring + capacity review |
| 11 | Technical SEO | HTML semantic tags, meta data, alt tags, schema, XML sitemaps, robots.txt, noindex, canonicals, tracking codes (GA, Meta pixel, GTM). | Monthly | Monthly | Fortnightly | Monthly |
| 3. Support Hours, Incident Response & Recovery | ||||||
| 12 | Reporting | Monthly report: speed metrics, security logs, tasks completed. | Monthly report | Monthly report | Monthly report + review call | Monthly report + review call |
| 13 | Support Time | Included hours per month; beyond scope billed at overage rate with prior approval. | 3 - 5 hrs | 6 - 10 hrs | 12 - 15 hrs | 15 - 25 hrs (capped); extra at overage rate |
| 14 | Backup Restore Testing | Test-restore a backup to staging to prove it works reliably. | Quarterly | Quarterly | Monthly | Monthly |
| 15 | Malware Cleanup / Hacked-Site Recovery | Clean-up and recovery after a hack, or an explicit exclusion. | Billed at overage rate | Billed at overage rate | Included (priority, within hours) | Included (priority, within hours) |
| 16 | Access & Account Security | Admin/user account audit, 2FA enforcement, file-integrity checks, WAF/DDoS protection. | Quarterly | Quarterly | Monthly | Monthly |
| 17 | Domain, Hosting, DNS & Email Deliverability | Renewal tracking (domain/hosting), DNS checks, SPF/DKIM/DMARC email authentication. | Included | Included | Included | Included |
| 18 | Search Console & Core Web Vitals | Google Search Console errors, indexing, manual actions, Core Web Vitals monitoring. | Monthly | Monthly | Fortnightly | Monthly |
| 19 | Analytics & Conversion Tracking (GA4) | Verify GA4 events/conversions are firing correctly. | — | Monthly | Weekly | Monthly |
| 20 | Minor Content Edits | Small text/image updates included directly in the maintenance plan. | 1 hr / month | 2 hrs / month | Add-on | Add-on |
| 21 | Compliance: Cookie Consent & Privacy | Cookie banner, privacy policy checks (DPDP Act 2023; GDPR if EU traffic). | Quarterly | Quarterly | Quarterly | Quarterly |
| 22 | Premium Licence Renewals | Track and renew premium plugin/theme licences on schedule. | Included | Included | Included | Included |
| 4. E-Commerce & Custom Framework Audits | ||||||
| 23 | E-Com: Catalogue & Inventory Sync Checks | Product/stock sync accuracy across systems. | — | — | Weekly | If applicable |
| 24 | E-Com: Payment Gateway & PCI Checks | Gateway health, PCI-related security checks. | — | — | Monthly | If applicable |
| 25 | E-Com: Order Email Deliverability | Order/confirmation emails reaching customer inboxes reliably. | — | — | Monthly | If applicable |
| 26 | E-Com: Abandoned Cart & Merchant Feed | Abandoned-cart flows; Google Merchant feed health. | — | — | Monthly | If applicable |
| 27 | Framework: Dependency Vulnerability Scans | npm audit, composer audit, Gemfile security scans. | — | — | — | Weekly |
| 28 | Framework: CI/CD Pipeline Upkeep | Maintain automated build/deploy pipelines & environments. | — | — | — | Included |
| 29 | Framework: Error Tracking & Log Monitoring | Sentry, LogDNA or CloudWatch exception review & triage. | — | — | — | Included |
| 30 | Framework: DB Migrations & Load Testing | Migration support; periodic stress & load testing. | — | — | — | Quarterly |
| 31 | Framework: Disaster Recovery & Cloud Cost Review | DR plan test; cloud spend review & right-sizing. | — | — | — | Quarterly |
| 5. Incident Response SLA & After-Hours Support | ||||||
| 32 | Incident Response SLA | Critical-issue response target in working hours (Site down, hacked, checkout failure). | Critical: 8 working hrs | Critical: 4 working hrs | Critical: 2 working hrs | Critical: 2 working hrs |
| 33 | Emergency / After-Hours Support | Out-of-hours critical fixes (outside 9:30 AM – 7:00 PM IST working hours). | Add-on (1.5x rate) | Add-on (1.5x rate) | Included (critical only) | Included (critical only) |
| Monthly Retainer (GST Extra): | ₹4,000 | ₹8,500 | ₹15,000 | ₹30,000 | ||
On-Demand Flexibility
Add-ons, Overage & Standalone Projects
Need additional hours or a specialized one-off enhancement? Transparent rates with prior written authorization.
Service Add-ons & Overage Menu
All work beyond plan-included quotas is pre-approved in writing before commencement.
Extra Support Hours (Overage)
Additional engineering & developer assistance beyond included hours quota.
₹1,000
per hour
Extra Content Edits
Text changes, image swaps, banner placement beyond included minor-edit allowance.
₹1,000
per hour
Comprehensive SEO Audit (One-off)
Deep crawl, keyword indexing audit, architecture & backlink review (Est. 8 hours).
₹8,000
8 hrs estimated basis
Speed / Core Web Vitals Optimization
One-off project to boost LCP, FID/INP, and CLS scores into Google green threshold (Est. 10 hours).
₹10,000
10 hrs estimated basis
Staging Environment Setup
Dedicated clone server + git repo setup for testing (for Brochure Tier; included in others).
₹4,000
4 hrs estimated basis
Emergency / After-Hours Support
Critical interventions outside standard working hours (Overage rate × 1.5x multiplier).
₹1,875
per hour
Malware Cleanup & Hack Recovery
Thorough database sanitization & backdoor removal for Brochure/Lead-Gen tiers (Est. 6 hours; included in E-Com & Framework).
₹6,000
6 hrs estimated basis
Contract Principles
Simple, fair guidelines that govern our ongoing maintenance partnerships.
Minimum 6 Months Term
Maintenance relationships require continuous baseline setup; contracts continue month-to-month thereafter with 30 days notice.
12% Annual Pre-pay Discount
Commit annually upfront and receive an instant 12% discount on the entire maintenance fee.
Quarterly Unused Hours Rollover
Unused included engineering hours roll over for one quarter so your investment is never wasted.
Scope Boundary
Full redesigns, major new feature builds, cloud platform migrations, and creative copywriting are quoted separately.
Clear Accountability
Service Level Agreement (SLA) Response Targets
Response targets measured in official working hours from receipt of request via ticket, email, or WhatsApp.
| # | Severity Level | Examples & Impact | Brochure Plan | Lead-Gen Plan | E-Commerce | Framework Plan |
|---|---|---|---|---|---|---|
| 1 | Critical | Site down, hacked / defaced, complete checkout or payment gateway failure. | 8 working hrs | 4 working hrs | 2 working hrs | 2 working hrs |
| 2 | High | Key feature or primary lead capture form broken; serious errors on key landing pages. | 16 working hrs | 8 working hrs | 4 working hrs | 4 working hrs |
| 3 | Normal | Minor visual glitches, general questions, minor text/content edits, non-blocking queries. | 24 working hrs | 16 working hrs | 8 working hrs | 8 working hrs |
Response time = time to acknowledge receipt, verify issue, and commence active engineering triage. Resolution time varies based on third-party dependencies and root cause severity.
Commercial Terms
Terms & Conditions - Website Maintenance Services
All 20 formal commercial clauses codified clearly in a compact, searchable layout.
Working Hours
9:30 AM – 7:00 PM IST
(9.5 hrs/day, Mon to Fri)
Invoice Due Terms
Within 7 Days
(Late payment fee: 2.0% / mo)
Termination Notice
30 Days Written Notice
(Post initial 6 months min term)
Legal Jurisdiction
Hyderabad, Telangana
(Liability cap: 3 months fees)
| No. | Clause & Subject | Contract Terms & Provisions |
|---|---|---|
| 1 |
Definitions
|
In these terms, "We" means the service provider and "Client" means the customer. "Plan" means the maintenance tier the Client has selected (Brochure & Blogging, Dynamic & Lead-Gen, E-Commerce or Framework-Built). "Included Hours" means the monthly hours stated for the Plan. "Working Hours" means 9:30 AM to 7:00 PM (IST / UTC+5:30), Monday to Friday, excluding Indian public holidays and published company holidays. A "Critical Issue" means the site is down or hacked, or checkout/payment is failing. |
| 2 |
Scope of Services
|
We provide only the tasks listed for the Client’s Plan in the Task Matrix. Anything else is out of scope and quoted separately, including redesigns, new features, platform or hosting migrations, content creation, and problems caused by third-party platforms. |
| 3 |
Working Hours & Support
|
All support requests, maintenance tasks and communications are handled during Working Hours. A request received outside Working Hours is treated as received at the start of the next working period. Automated monitoring and alerts run 24/7, but a person reviews and acts on them during Working Hours, except as stated in the After-hours clause. |
| 4 |
Response Targets
|
Response targets are those in the SLA table, measured in Working Hours from when the request reaches us through the agreed channel (email, ticket or authorized channel). A response means acknowledgement and the start of triage; it is not a guarantee of resolution time, which depends on the nature of the issue and on third parties. |
| 5 |
After-Hours Support
|
Outside Working Hours, emergency support is available as an add-on at 1.5x our overage rate for Brochure & Blogging and Dynamic & Lead-Gen Plans, with Client’s prior approval. For E-Commerce and Framework-Built Plans, Critical Issues outside Working Hours are attended on a best-effort basis within the Included Hours. |
| 6 |
Included Hours & Extra Work
|
Each Plan includes the monthly hours stated in the Task Matrix. Unused Included Hours roll over for one quarter (post which they expire). Work beyond Included Hours is billed at our overage rate and needs Client’s prior written approval (email or message is sufficient). |
| 7 |
Client Responsibilities
|
The Client will give us timely access to the site, hosting, domain/DNS, code repository and third-party accounts we need; name a contact who can approve work; keep hosting, domain and licences paid and current; and tell us before anyone else changes the site, plugins or settings. Delays caused by missing access or approvals do not count against our response targets. |
| 8 |
Fees & Payment
|
Fees are payable monthly in advance. Annual plans paid upfront receive a 12% discount. Invoices are due within 7 days. Late payments attract a fee of 2.0% per month. GST and other taxes are extra. We may suspend services after written notice of non-payment. We will give 30 days’ notice before any price change. |
| 9 |
Term & Termination
|
The minimum term is 6 months, after which the Plan continues month to month. After the minimum term either party may end the agreement with 30 days’ written notice. Fees for the minimum term are non-refundable. On termination we will hand over access details and documentation, subject to payment of any dues. |
| 10 |
Backups & Data
|
We set up and monitor backups as described for the Client’s Plan. Backups depend on the hosting and storage provider, and we do not guarantee against data loss caused by hosting failures, Client-side changes or events outside our control. Restore tests are performed at the frequency stated in the Task Matrix. |
| 11 |
Uptime & Performance
|
Monitoring and alerts are not an uptime guarantee. Availability depends on the hosting provider, DNS, CDN and other third parties, and we are not responsible for outages they cause. We do not guarantee search rankings, traffic, conversions or any particular speed score. |
| 12 |
Security
|
We apply reasonable security measures but cannot guarantee a site will never be attacked or compromised. Hacked site cleanup is included or billed as stated for the Client’s Plan. The Client is responsible for strong passwords and for any breach caused by compromised Client-side credentials or by third parties given access by Client. |
| 13 |
Updates & Compatibility
|
Updates are tested on a staging site where the Plan includes one. Updates may cause incompatibilities; we may defer an update that risks breaking the site and will tell Client. Abandoned or unsupported plugins, heavily customized code and outdated server software may need extra work, billed separately with approval. We roll back to the latest good backup where needed. |
| 14 |
Third-Party Licences
|
Hosting, plugins, themes, APIs, payment gateways and similar services are governed by their own terms. Their costs are the Client’s responsibility unless the Plan states otherwise. |
| 15 |
Confidentiality & DPDP
|
Each party will keep the other’s confidential information confidential. We will handle personal data in line with applicable law, including India’s Digital Personal Data Protection Act, 2023 (DPDP). The Client remains responsible for the lawfulness of the data it collects and for the content of its privacy policy and cookie notices. |
| 16 |
Intellectual Property
|
The Client keeps ownership of its content and of code it owns. We keep ownership of our tools, scripts and know-how. Third-party software stays under its own licence. |
| 17 |
Limitation of Liability
|
We are not liable for indirect or consequential loss, including lost revenue, profit, data or goodwill. Our total liability under this agreement is limited to the fees paid in the preceding 3 months. |
| 18 |
Force Majeure
|
Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of internet, power, hosting or cloud providers, natural disasters, and government actions. |
| 19 |
Governing Law & Courts
|
This agreement is governed by the laws of India; courts at Hyderabad, Telangana have exclusive jurisdiction. The parties will first try to resolve any dispute in good faith before taking legal action. |
| 20 |
Entire Agreement
|
We may update these terms with 30 days’ written notice. These terms, together with the signed Plan or proposal, are the entire agreement between the parties. |
Get Started Today
Initiate Website Maintenance Service
Fill out the quick enquiry below or connect directly with our engineering team in Hyderabad. We will conduct a free initial website audit and onboard your site smoothly.
Direct Line: +91 99890 42335
WhatsApp Instant: Chat on WhatsApp
Location: Begumpet, Hyderabad, Telangana 500016
Need an Emergency Fix or Immediate Website Audit?
Our Hyderabad technical team is ready to inspect security vulnerabilities, broken checkout funnels, and uptime anomalies immediately.