Privacy Policy

1. Who we are

The Website is operated by GA Digital Solutions, based in Hyderabad, India. For the personal data described in this policy, we are the “Data Fiduciary” under the DPDP Act. You, the person the data relates to, are the “Data Principal”.

2. Personal data we collect

Data you give us

• If you use our contact form or send us an enquiry: your name, email address, phone number, company name, and your message.
• If you request a free website health audit: the details above, plus your website URL and any information you share about your website.
• If you email, call, or message us on WhatsApp: the details you share with us in those conversations.
• If you subscribe to updates or apply for a job through the Website: the details you submit, such as your name, email address, and CV.

Data collected automatically

• Technical data such as your IP address, browser type, device type, operating system, and language settings.
• Usage data such as the pages you visit, time spent on them, the page that referred you, and your approximate location (city or region) based on your IP address.
• Information collected through cookies and similar technologies (see section 5).

We do not intentionally collect sensitive personal data through the Website, such as bank or card details, passwords, or health information. Please do not send this kind of information through our forms.

3. Why we use your data

We use your personal data to:

• Respond to your enquiries and requests
• Carry out a free website health audit you ask for and share the results with you
• Provide and manage our services under an agreement with you
• Send you updates, offers, or articles, where you have agreed to receive them
• Understand how the Website is used, and improve its content, performance, and security
• Detect and prevent fraud, spam, and security incidents
• Comply with legal obligations and respond to lawful requests from authorities

4. Consent and legal basis

We process your personal data with your consent, for example when you submit a form after being told how we will use your data. We may also process it for the limited “legitimate uses” the DPDP Act allows, such as responding to a request you have made or meeting a legal obligation.

You can withdraw your consent at any time by contacting us through the Contact Us page of the Website. Withdrawing consent does not affect processing we did before you withdrew, and we may not be able to continue a service that depends on the data.

5. Cookies and analytics

Cookies are small files stored on your device. We may use them to keep the Website working, remember your settings, and understand how visitors use it.

• Essential cookies are needed for the Website to load and work properly, for example for security and form handling.
• Analytics cookies help us understand traffic and page performance. We may use analytics tools such as Google Analytics for this purpose.

You can block or delete cookies in your browser settings. Blocking some cookies may affect how parts of the Website work.

6. Who we share data with

We do not sell your personal data. We share it only with:

• Service providers that help us run the Website and our business, such as hosting, email, analytics, customer management, and messaging providers. They may use the data only to provide their service to us.
• Professional advisers such as accountants and lawyers, where needed.
• Government or law enforcement bodies, courts, or regulators, where the law requires it or a valid legal request is made.
• A buyer or successor, if our business is sold or restructured, on the basis that this policy continues to protect your data.

7. Transfers outside India

Some of our service providers may store or process data on servers outside India. Where that happens, we transfer data only as the DPDP Act allows and take reasonable steps to make sure the provider protects it.

8. How long we keep your data

We keep personal data only for as long as it is needed for the purpose it was collected, or for as long as the law requires. When it is no longer needed, we delete it or make it anonymous.

9. How we protect your data

We use reasonable security safeguards, including encrypted connections (HTTPS), access controls for our team, and regular backups. No website or online system is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the relevant authority as the law requires.

10. Your rights

Under the DPDP Act, you have the right to:

• Ask for a summary of the personal data we hold about you and how we use it
• Ask us to correct inaccurate data, complete it, or update it
• Ask us to erase your data when it is no longer needed for the purpose it was collected
• Withdraw your consent at any time
• Have your grievance about how we handle your data heard and resolved
• Nominate another person to exercise your rights if you die or become unable to do so

To use any of these rights, contact us through the Contact Us page of the Website and mark your message “Privacy request”. We may ask you to confirm your identity first, and we will respond within a reasonable time and in line with the law.

11. Children

The Website is not meant for people under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or legal guardian. If you believe a child has given us their data, please contact us and we will delete it.

12. Client website data

When we build or maintain a website for a client, we may have access to personal data belonging to that client’s own customers or visitors. We handle that data only on the client’s instructions and under our agreement with the client. Questions about it should go to the client first.

13. Links to other websites

The Website may link to other websites. This policy does not cover them, and we are not responsible for their privacy practices. Please read their policies before sharing personal data.

14. Complaints and grievances

If you have a concern about how we handle your personal data, please contact us through the Contact Us page and mark your message “Privacy complaint”. We will acknowledge it and work to resolve it within a reasonable time. If you are not satisfied with our response, you may approach the Data Protection Board of India as the law provides.

15. Changes to this policy

We may update this policy as our practices or the law change. The “last updated” date above shows the latest version. If we make a significant change, we will say so on the Website.

16. Contact us

For any question about this policy, please reach us through the Contact Us page of this Website.